Who You Are
2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
Experience managing renewals and protecting revenue
Commercially aware and comfortable discussing value
Strong stakeholder management skills
Data-driven and proactive
High Gross Retention Rate
Accurate renewal forecasting
Strong adoption across portfolio
Consistent identification of qualified expansion opportunities
Positive customer advocacy
Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities
Manage a defined portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive strong product adoption across Cylindo modules
Monitor account health, proactively manage churn risk and prepare renewal forecasts
Run regular business reviews with senior stakeholders
Identify upsell and cross-sell opportunities and qualify them for Sales
Coordinate cross-functionally with Sales, Product, Integration and Support teams
Deliver training and enablement to ensure customers achieve measurable outcomes
Capture customer insights to inform product and commercial strategy
Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities
Manage a defined portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive strong product adoption across Cylindo modules
Monitor account health, proactively manage churn risk and prepare renewal forecasts
Run regular business reviews with senior stakeholders
Identify upsell and cross-sell opportunities and qualify them for Sales
Coordinate cross-functionally with Sales, Product, Integration and Support teams
Deliver training and enablement to ensure customers achieve measurable outcomes
Capture customer insights to inform product and commercial strategy
Who You Are
2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
Experience managing renewals and protecting revenue
Commercially aware and comfortable discussing value
Strong stakeholder management skills
Data-driven and proactive
High Gross Retention Rate
Accurate renewal forecasting
Strong adoption across portfolio
Consistent identification of qualified expansion opportunities
Positive customer advocacy
1+ year in SDR/BDR role, ideally at a SaaS company
Experience engaging marketing and eCommerce decision-makers
Strong communication skills (written + verbal)
CRM know-how (Hubspot & ZoomInfo preferred, not required)
High energy, proactive mindset, and a team-first attitude
College Education
Be creative, eager to learn and coachable
Surrey-based (3 days/week in office)
Chaos Cylindo is the leading 3D product visualization platform for brands and retailers. We help companies create immersive, photorealistic experiences that elevate how products are discovered, customized, and purchased online. Now part of Chaos, a global tech leader in visualization, we're changing the game in eCommerce and digital transformation — making buying furniture online as seamless and beautiful as the products themselves.
We're on the hunt for a highly motivated and driven Sales Development Representative to be the first point of contact for potential Cylindo customers. You'll play a critical role in building our sales pipeline by identifying, engaging, and qualifying e-commerce & marketing leads within the furniture retail space.
What You’ll Do
Identify and research high-potential brands and retailers
Execute targeted outreach (email, calls, LinkedIn)
Qualify leads and book qualified discovery meetings for Account Executives
Collaborate on go-to-market strategy and messaging
Maintain accurate CRM activity and pipeline visibility
Be the first impression of a cutting-edge tech solution transforming digital retail
Chaos Cylindo is the leading 3D product visualization platform for brands and retailers. We help companies create immersive, photorealistic experiences that elevate how products are discovered, customized, and purchased online. Now part of Chaos, a global tech leader in visualization, we're changing the game in eCommerce and digital transformation — making buying furniture online as seamless and beautiful as the products themselves.
We're on the hunt for a highly motivated and driven Sales Development Representative to be the first point of contact for potential Cylindo customers. You'll play a critical role in building our sales pipeline by identifying, engaging, and qualifying e-commerce & marketing leads within the furniture retail space.
What You’ll Do
Identify and research high-potential brands and retailers
Execute targeted outreach (email, calls, LinkedIn)
Qualify leads and book qualified discovery meetings for Account Executives
Collaborate on go-to-market strategy and messaging
Maintain accurate CRM activity and pipeline visibility
Be the first impression of a cutting-edge tech solution transforming digital retail
1+ year in SDR/BDR role, ideally at a SaaS company
Experience engaging marketing and eCommerce decision-makers
Strong communication skills (written + verbal)
CRM know-how (Hubspot & ZoomInfo preferred, not required)
High energy, proactive mindset, and a team-first attitude
College Education
Be creative, eager to learn and coachable
Surrey-based (3 days/week in office)
Good knowledge of C# and .NET.
Interested in modern 3D computer graphics and desktop software development.
Sound experience in the development of professionally used software.
Ideally, a degree in computer science.
Advantages
Optionally, experience with C++.
Optionally, experience in designing and documenting software architecture.
Optionally, advanced experience with algorithms.
Optionally, German.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
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Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
Software Developer, Enscape Integrations
Main Responsibilities
Designing, planning, and developing new features in a modern .NET/C# environment.
Developing and maintaining integrations of internal and external systems.
Maintaining and developing our software architecture in close collaboration with other teams.
Having fun developing and implementing innovative solutions for complex challenges and problems independently as well as in a team.
**This position is based in Germany or Bulgaria with hybrid or remote working options. Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
Software Developer, Enscape Integrations
Main Responsibilities
Designing, planning, and developing new features in a modern .NET/C# environment.
Developing and maintaining integrations of internal and external systems.
Maintaining and developing our software architecture in close collaboration with other teams.
Having fun developing and implementing innovative solutions for complex challenges and problems independently as well as in a team.
Good knowledge of C# and .NET.
Interested in modern 3D computer graphics and desktop software development.
Sound experience in the development of professionally used software.
Ideally, a degree in computer science.
Advantages
Optionally, experience with C++.
Optionally, experience in designing and documenting software architecture.
Optionally, advanced experience with algorithms.
Optionally, German.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
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Proven professional experience in channel sales, preferably within the IT or software industry.
A strong track record in sales team development and management.
Experience leading local market efforts is a significant advantage.
Familiarity with software licensing models and B2B sales practices.
A background in the AEC (Architecture, Engineering, Construction) and/or M&E (Media & Entertainment) industries is a plus.
Knowledge of CAD, BIM, 3D design, or visualization tools is beneficial.
Required Skills
Language: Professional working proficiency in Spanish and Portuguese, and fluency in English are mandatory.
Technical Proficiency: Proficiency with CRM tools (Salesforce preferred) and BI tools (Power BI preferred). Familiarity with order processing systems and Google Apps.
Communication: Excellent communication, presentation, and relationship-building capabilities.
Organizational Skills: Highly organized with strong time management and planning abilities.
Interpersonal Skills: A customer-focused and collaborative team player.
Must be willing and able to travel up to 20% of the time.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
","dynamic_fields":[],"state_code":"DC","open_questions":[{"id":1874412,"position":1,"options":{"length":120},"required":true,"body":"Are you actively looking for a career change, and are you interviewing with other companies?","kind":"text","translations":{"en":{"body":"Are you actively looking for a career change, and are you interviewing with other companies?"}},"open_question_options":[]},{"id":1992621,"position":2,"options":{"length":120},"required":true,"body":"Are you familiar with the Chaos brand, and how did you find out about the open role?","kind":"text","translations":{"en":{"body":"Are you familiar with the Chaos brand, and how did you find out about the open role?"}},"open_question_options":[]},{"id":1992622,"position":3,"options":{},"required":false,"body":"What is your current notice period?","kind":"string","translations":{"en":{"body":"What is your current notice period?"}},"open_question_options":[]},{"id":1992623,"position":4,"options":{},"required":false,"body":"What are your compensation expectations for the role?","kind":"string","translations":{"en":{"body":"What are your compensation expectations for the role?"}},"open_question_options":[]}],"published_at":"2026-06-01 18:11:18 UTC","options_title":"off","description":"**This position is based in Colombia (remote). Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
Role Overview
The Channel Manager is responsible for winning, maintaining, and expanding relationships with assigned B2B channel partners to grow Chaos’ business within the Latin and South America markets. The role will achieve sales targets through resellers and distributors by recruiting, training, and enabling them to resell the relevant portfolio of products to customers. This position requires a seasoned professional with the ability to drive local market efforts effectively.
Main Responsibilities
Achieve established sales targets through B2B channel partners.
Develop and implement annual channel sales plans aligned with company strategy.
Manage partner relationships to ensure productive and successful collaboration.
Recruit, onboard, and train new channel partners to expand market reach.
Provide ongoing sales training and motivation to partner sales teams.
Serve as the primary point of contact for all managed channel accounts.
Oversee partner agreements and ensure compliance with established terms.
Collaborate with internal teams (Marketing, Finance, Support) to ensure partner success.
Forecast sales performance and maintain accurate records within the CRM system.
Identify and develop new channel opportunities for business growth.
**This position is based in Colombia (remote). Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
Role Overview
The Channel Manager is responsible for winning, maintaining, and expanding relationships with assigned B2B channel partners to grow Chaos’ business within the Latin and South America markets. The role will achieve sales targets through resellers and distributors by recruiting, training, and enabling them to resell the relevant portfolio of products to customers. This position requires a seasoned professional with the ability to drive local market efforts effectively.
Main Responsibilities
Achieve established sales targets through B2B channel partners.
Develop and implement annual channel sales plans aligned with company strategy.
Manage partner relationships to ensure productive and successful collaboration.
Recruit, onboard, and train new channel partners to expand market reach.
Provide ongoing sales training and motivation to partner sales teams.
Serve as the primary point of contact for all managed channel accounts.
Oversee partner agreements and ensure compliance with established terms.
Collaborate with internal teams (Marketing, Finance, Support) to ensure partner success.
Forecast sales performance and maintain accurate records within the CRM system.
Identify and develop new channel opportunities for business growth.
Required experience
Proven professional experience in channel sales, preferably within the IT or software industry.
A strong track record in sales team development and management.
Experience leading local market efforts is a significant advantage.
Familiarity with software licensing models and B2B sales practices.
A background in the AEC (Architecture, Engineering, Construction) and/or M&E (Media & Entertainment) industries is a plus.
Knowledge of CAD, BIM, 3D design, or visualization tools is beneficial.
Required Skills
Language: Professional working proficiency in Spanish and Portuguese, and fluency in English are mandatory.
Technical Proficiency: Proficiency with CRM tools (Salesforce preferred) and BI tools (Power BI preferred). Familiarity with order processing systems and Google Apps.
Communication: Excellent communication, presentation, and relationship-building capabilities.
Organizational Skills: Highly organized with strong time management and planning abilities.
Interpersonal Skills: A customer-focused and collaborative team player.
Must be willing and able to travel up to 20% of the time.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
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3+ years of direct work experience in a sales rep role.
Hunter mindset.
Extensive researching skills.
Strong knowledge of sales principles, methods, practices, and techniques.
Proficient in general software licensing and sales practices, experience with different software licensing models and sales approaches.
Autonomous in prioritizing day-to-day tasks.
Focus on details.
Great balance between customer focus and company risks.
Strong negotiation and investigation skills.
Effective communication over email (and phone).
University degree.
Advantages
Experience in sales for a company in the IT sector.
Expert in identifying customers’ potential and autonomy in opportunity management.
Some knowledge about the 3D visualization platforms (VFX and/or Arch viz industries) would be an advantage.
An additional foreign language.
Channel sales experience.
License compliance experience.
Key technical skills
Proficient computer skills - email, Google apps, and email platforms.
Proficient in working with CRM systems (accounts/leads/opportunity management/ticketing) - preferably Salesforce.
Proficient in working with BI tools - preferably Power BI.
Familiar with order processing and delivery tools.
Proficiency using LinkedIn, Twitter, and Google to research leads.
Able to conduct company research.
Key behavior skills
Customer focus.
Achievement focus.
Interpersonal communication.
Coaching and support for others.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
","dynamic_fields":[],"state_code":"BJ","open_questions":[{"id":1874412,"position":1,"options":{"length":120},"required":true,"body":"Are you actively looking for a career change, and are you interviewing with other companies?","kind":"text","translations":{"en":{"body":"Are you actively looking for a career change, and are you interviewing with other companies?"}},"open_question_options":[]},{"id":1992621,"position":2,"options":{"length":120},"required":true,"body":"Are you familiar with the Chaos brand, and how did you find out about the open role?","kind":"text","translations":{"en":{"body":"Are you familiar with the Chaos brand, and how did you find out about the open role?"}},"open_question_options":[]},{"id":1992622,"position":3,"options":{},"required":false,"body":"What is your current notice period?","kind":"string","translations":{"en":{"body":"What is your current notice period?"}},"open_question_options":[]},{"id":1992623,"position":4,"options":{},"required":false,"body":"What are your compensation expectations for the role?","kind":"string","translations":{"en":{"body":"What are your compensation expectations for the role?"}},"open_question_options":[]}],"published_at":"2026-05-13 17:34:28 UTC","options_title":"off","description":"**This position is based in Mainland China, preferably in the metropolitan areas of Shanghai, Beijing, Guangzhou, or Shenzhen (remote). Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
We are now looking for a License Compliance Manager who will be responsible for identifying and qualifying anti-piracy and compliance opportunities and developing, leading, and driving the strategy to resolve piracy and compliance issues. This role combines business strategy, execution coordination, and operational direct and indirect sales. The License Compliance Manager proactively works with multiple stakeholders to grow the LC revenue stream across the assigned markets.
Essential duties and responsibilities
Research potential compliance cases and engages with potential cracked-software users and non-compliant users (both directly or indirectly) to maximize each opportunity.
Maintain a consistent pipeline of opportunities to achieve quarterly goals.
Resolve piracy and compliance issues by balancing the customer relationship with maximizing the value of each LC opportunity.
Work with the broader sales team and other internal teams to educate target accounts regarding software licensing and conducts account planning for strategic compliance deals.
Strategize, build, and manage the prospecting list for commercial sales across the assigned portfolio of products.
Manage end-to-end License Compliance reviews, which include managing third-party firms and working extensively with many of Chaos’ internal teams.
Maintain a clear track record within the company’s CRM system.
Monitor sales results based on KPIs.
Prepare reports and analyses for sales management.
Experience in software anti-piracy efforts will be considered a major advantage.
**This position is based in Mainland China, preferably in the metropolitan areas of Shanghai, Beijing, Guangzhou, or Shenzhen (remote). Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
We are now looking for a License Compliance Manager who will be responsible for identifying and qualifying anti-piracy and compliance opportunities and developing, leading, and driving the strategy to resolve piracy and compliance issues. This role combines business strategy, execution coordination, and operational direct and indirect sales. The License Compliance Manager proactively works with multiple stakeholders to grow the LC revenue stream across the assigned markets.
Essential duties and responsibilities
Research potential compliance cases and engages with potential cracked-software users and non-compliant users (both directly or indirectly) to maximize each opportunity.
Maintain a consistent pipeline of opportunities to achieve quarterly goals.
Resolve piracy and compliance issues by balancing the customer relationship with maximizing the value of each LC opportunity.
Work with the broader sales team and other internal teams to educate target accounts regarding software licensing and conducts account planning for strategic compliance deals.
Strategize, build, and manage the prospecting list for commercial sales across the assigned portfolio of products.
Manage end-to-end License Compliance reviews, which include managing third-party firms and working extensively with many of Chaos’ internal teams.
Maintain a clear track record within the company’s CRM system.
Monitor sales results based on KPIs.
Prepare reports and analyses for sales management.
Experience in software anti-piracy efforts will be considered a major advantage.
Fluent in English and Chinese.
3+ years of direct work experience in a sales rep role.
Hunter mindset.
Extensive researching skills.
Strong knowledge of sales principles, methods, practices, and techniques.
Proficient in general software licensing and sales practices, experience with different software licensing models and sales approaches.
Autonomous in prioritizing day-to-day tasks.
Focus on details.
Great balance between customer focus and company risks.
Strong negotiation and investigation skills.
Effective communication over email (and phone).
University degree.
Advantages
Experience in sales for a company in the IT sector.
Expert in identifying customers’ potential and autonomy in opportunity management.
Some knowledge about the 3D visualization platforms (VFX and/or Arch viz industries) would be an advantage.
An additional foreign language.
Channel sales experience.
License compliance experience.
Key technical skills
Proficient computer skills - email, Google apps, and email platforms.
Proficient in working with CRM systems (accounts/leads/opportunity management/ticketing) - preferably Salesforce.
Proficient in working with BI tools - preferably Power BI.
Familiar with order processing and delivery tools.
Proficiency using LinkedIn, Twitter, and Google to research leads.
Able to conduct company research.
Key behavior skills
Customer focus.
Achievement focus.
Interpersonal communication.
Coaching and support for others.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured.
","sharing_image":null,"sharing_title":"License Compliance Manager (m/f/d)","sharing_description":"**This position is based in Mainland China, preferably in the metropolitan areas of Shanghai, Beijing, Guangzhou, or Shenzhen (remote). Applicants must hold a valid work/residence permit for the respe","locations_question":"What is your preferred work location?"}},"country_code":"CN","sharing_description":"**This position is based in Mainland China, preferably in the metropolitan areas of Shanghai, Beijing, Guangzhou, or Shenzhen (remote). Applicants must hold a valid work/residence permit for the respe","education_code":"bachelor_degree","on_site":false,"postal_code":null,"locations":[{"id":257478,"name":"China","state":"Beijing Shi","country":"China","city":"Beijing","translations":{"en":{"name":"China","city":"Beijing","postal_code":null,"street":null,"note":null}},"country_code":"CN","state_code":"BJ","postal_code":null,"street":null,"note":null}],"experience_code":"experienced","options_salutation":"off","title":"License Compliance Manager (m/f/d)","guid":"tvnnf","status":"published","created_at":"2026-05-11 07:34:29 UTC","min_hours":40}]}