IT Administrator (m/f/d)

Chaos is the world’s largest 3D visualization software company, and for over 20 years has empowered artists, designers, and architects to visualize anything they can imagine. Chaos offers intuitive and powerful workflows for creatives across the entire design spectrum, including architecture, engineering, construction, product design, manufacturing, and media and entertainment. Research and development at Chaos is leading the way towards a truly comprehensive end-to-end visualization ecosystem to meet the evolving needs of existing and new customers. In 2022 Chaos merged with Enscape and acquired Cylindo. For more information, visit chaos.com, enscape3d.com, and cylindo.com.

IT Administartor

We are seeking a skilled and proactive IT Administrator to join our IT Operations team. The ideal candidate will oversee IT support and licensing, manage hardware and asset operations, ensure timely software patching and maintenance, and maintain clear communication with stakeholders. This role is critical to ensuring seamless IT operations, compliance with policies, and alignment with organizational goals.

***This position is based in Sofia, Bulgaria with hybrid working options. Applicants must have a work/residence permit for the respective location.***

Main Responsibilities:

1. IT Support and Licensing:

• Monitor service level agreements (SLAs) and key performance indicators (KPIs) for IT support services.

• Provide assistance to employees with access requests, ensuring appropriate permissions are granted in a timely manner.

• Address troubleshooting requests related to system or application issues.

• Execute employee onboarding and offboarding tasks, including provisioning and de-provisioning of accounts and equipment.

2. Hardware and Asset Management:

• Coordinate the procurement, deployment, and maintenance of IT hardware assets.

• Maintain an accurate inventory of all IT assets using asset management tools.

• Oversee hardware lifecycle management, including upgrades, replacements, and disposals.

3. Software Patching and Maintenance:

• Implement and manage processes for regular software updates, patches, and security fixes.

• Collaborate with the cybersecurity team to address vulnerabilities promptly.

• Ensure all systems and applications comply with security policies and standards.

4. Stakeholder Communication and Collaboration:

• Collaborate with other departments to understand their IT needs and provide appropriate support.

• Communicate IT policies, changes, and updates effectively across the organization.

• Serve as the point of contact for escalated IT operational issues.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT administration, IT support management or similar roles.

• Fluent in English, with excellent written and verbal communication skills.

Technical Skills:

• Strong knowledge of IT asset management tools and practices.

• Proficiency in managing software licensing and compliance.

• Familiarity with IT support systems, SLAs, and KPIs.

• Solid understanding of software patching processes and security practices.

• Experience with network configuration, monitoring, and troubleshooting (LAN, WAN, and VPN).

• Hands-on experience with virtualization technologies. 

• Knowledge of Active Directory, Group Policy, and user account management.

• Familiarity with ITSM tools like Jira, or similar platforms.

• Understanding of backup and disaster recovery solutions.

• Experience with endpoint management and MDM solutions

• Knowledge of network security protocols, firewalls, and intrusion detection/prevention systems.

Soft Skills:

• Excellent communication and interpersonal skills to interact with stakeholders at all levels.

• Strong problem-solving abilities and attention to detail.

• Proven ability to manage multiple priorities and meet deadlines.

Additional Requirements:

• Demonstrated experience in hardware lifecycle management.

• Knowledge of cybersecurity practices and standards.
  

Why Chaos?

• Working for a globally recognized company for its cutting edge products and honored with Academy Award for its contribution to motion pictures
• Working alongside talented people in an environment which fosters learning and knowledge-sharing
• Supplemental health insurance
• Flexible working hours and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• Play and relax area in the office
• Special Discounts

We welcome people who value teamwork, stick to their agreements and are curious to explore new ways for achieving mastery.
If you think your profile is a good match for this role at Chaos, send us your resume and projects you have worked on.
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Only short-listed candidates will be contacted.

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