License Compliance Investigator (m/f/d)

**This position is based in Bulgaria or Macedonia with hybrid or remote working options. Applicants must hold a valid work/residence permit for the respective location.**

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. 

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

We are now looking for a detail-oriented License Compliance Investigator to join our License Compliance team. In this role, you will identify and qualify software compliance cases, conduct thorough research to validate potential violations, and ensure that qualified cases are passed on to the sales team for resolution. This junior role requires strong data analysis, research skills, and attention to detail.

Essential duties and responsibilities:

• Identify and qualify compliance cases by analyzing our Case Management System (CMS) data.

• Conduct online research to validate potential license violations and ensure accurate company/user information.

• Maintain and update detailed records in the company CRM system and other compliance tracking tools.

• Locate relevant contacts for the identified cases and facilitate outreach where necessary.

• Create and assign opportunities in the company CRM system to the appropriate sales representatives.

• Track and report the monthly number of qualified cases, aligning with KPI targets.

• Ensure compliance processes adhere to internal policies and industry best practices.

• Fluent in English (additional languages are a plus).

• Bachelor’s degree or currently pursuing a degree in a relevant field (Business, Law, IT, or related).

• Previous experience in research, data analysis, sales support, or compliance roles is an advantage.

• Strong analytical and investigative skills to verify potential compliance violations.

• High attention to detail with the ability to manage repetitive tasks effectively.

• Experience with CRM software, CMS, and online research tools.

• Proficiency in using Google Apps, LinkedIn, and other digital platforms for research.

• Ability to work independently and manage daily workload efficiently.

Advantages:

• Experience with Case Management Systems will be considered a plus.

• Customer Relationship Management Systems will be considered an advantage.

• Knowledge of the software industry or familiarity with software licensing.

We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.

Only short-listed candidates will be contacted.

Confidentiality of all applications is assured.