Sales Operations Specialist (m/f/d)

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. 

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

Sales Operations Specialist

***This position is based in Sofia, Bulgaria with hybrid working options. Applicants must have a work/residence permit for the respective location.***

Main Objectives:

• Operational excellence in sales and order processing.

• Best-in-class sales operational support delivered to sales reps, sales managers, partners, and customers.

• Cross-functional collaboration with other departments.

Main Responsibilities:

• Handle sales operations requests from the sales team, partners, or direct customers mainly in Zendesk in a timely manner with excellent quality. Rarely, a proactive reach-out via phone might be required.

• Maintain deep knowledge of all sales policies and processes, all Chaos products, the latest pricing lists, and all relevant systems and tools that will be used. Hold others accountable to adhere to the processes.

• Develop expertise in all existing Sales Operations processes across the whole department and cross-train colleagues.

• Support the entire team and company in all matters and projects with sales operations knowledge as required.

• Collaborate with other departments and enable required workflows to ensure the team goals are reached.

• Continuously identify and adopt process improvements and research best practices.

• Onboard and train new colleagues when needed.

• Contribute to building a brand and strong company culture and take responsibility for demonstrating the company values internally and externally.

• Previous experience in order processing, billing, or any customer oriented role.

• Proficiency in English and excellent communication soft-skills.

• Excellent organisational skills, be able to investigate, dig into details and posses good problem-solving skills.

• A bachelor's degree is preferred.

• Be a good team player who can adopt and spread the company culture.
  

Advantages:

• Experience in Salesforce, Zuora, and Zendesk.

• Experience in Sales or other operational roles.

• Previous experience working with reporting and data.

Why Chaos?

• Working for a globally recognized company for its cutting-edge products and honored with Academy Award for its contribution to motion pictures
• Working alongside talented people in an environment which fosters learning and knowledge-sharing
• Supplemental health insurance
• Flexible working hours and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• Play and relax area in the office
• Special Discounts

We welcome people who value teamwork, stick to their agreements and are curious to explore new ways for achieving mastery.
If you think your profile is a good match for this role at Chaos, send us your resume and projects you have worked on.
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Only short-listed candidates will be contacted.

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