Senior Enterprise Customer Success Manager (m/f/d)

Do you want to be a part of a fast growing, globally leading software company delivering turnkey 3D product visualization experiences?

At Cylindo we’re bringing 3D product visualization to global brands and retailers in a photorealistic and easy fashion. We have an aggressively growing client base, and an exciting and expanding product suite, which includes 3D delivery automation, 360 degree product spins, Augmented Reality (AR), and much more.

Cylindo is looking for a motivated Sr. Enterprise Customer Success Manager to join our Global Customer Success team of exceptional professionals in Europe and in the United States. As a Customer Success Manager, you will be responsible for maintaining customer relationships, ensuring they get world class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with the global standards.

Primary responsibilities:

• Build and manage long lasting, strategic customer relationships (account ownership)

• Position yourself as a strategic partner, drive high level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn) etc.

• Manage new orders – pricing guidance, create quotations/sales documents, signing

• Identify account development potential/new sales opportunities and secure renewals

• Link between the customer and Cylindo teams – project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed

• 6+ years of experience with sales / customer success / account management and experience working with enterprise level accounts

• Understanding of SaaS and ability to communicate using technical language

• Strong communication skills, written and verbal

• Leadership skills, action-driven, strategic

• Ready to take responsibility, good judgement, proactive, creative

• Capable of decision-making with or without support from the management team

• Organizational and time management skills

• You can communicate professionally in English and Danish would be plus

• Team player, fast learner, ambitious to advance and grow, good listener, goal-driven

Pluses:

• Experience working with teams, clients or companies from the visualization, retail or ecommerce industry

• Experience working with SaaS companies

• Understanding of the global e-commerce / visualisation market