Technical Support Specialist (m/f/d)

Chaos is the world’s largest 3D visualization software company, and for over 20 years has empowered artists, designers, and architects to visualize anything they can imagine. Chaos offers intuitive and powerful workflows for creatives across the entire design spectrum, including architecture, engineering, construction, product design, manufacturing, and media and entertainment. Research and development at Chaos is leading the way towards a truly comprehensive end-to-end visualization ecosystem to meet the evolving needs of existing and new customers. In 2022 Chaos merged with Enscape and acquired Cylindo. For more information, visit chaos.com, enscape3d.com, and cylindo.com.

Technical Support Specialist

***This position is based in Sofia, Bulgaria with hybrid working options. Applicants must have a work/residence permit for the respective location.***

Main Responsibilities

• Research and troubleshoot technical support issues for clients, and open tickets for developers when necessary
• Perform technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting
• Document all customer interactions in our Zendesk ticketing system and follow up until cases are resolved
• Provide updates to clients regarding progress and completion of issues
• Act as a liaison between clients and developers to resolve issues
• Work with colleagues to troubleshoot when necessary and proactively share relevant information that may impact our clients

Technical skills:

• Knowledge of Windows OS, MacOS and basic of Linux OS
• Basic understanding of TCP/IP networking
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities

Soft Skills:

• Strong professional communication skills with fluency in written and spoken English
• Enthusiasm, motivation, and desire to quickly learn the Chaos products
• Willingness to take responsibility and accountability for issues
• Analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in customer service and/or technical support